TAC R&D Labs Pty Ltd (ACN: 680672155) (“we,” “us,” or “our”) operates the Shooterlitics mobile application (“App”). We are committed to protecting the privacy of individuals and ensuring compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how Shooterlitics collects, uses, stores, and discloses personal and non-personal information and applies to all products and services offered by Shooterlitics.

We voluntarily comply with the Privacy Act 1988 (Cth) irrespective of our annual turnover to meet contractual obligations and to provide transparency to users. By using our App, you consent to the collection, use, and disclosure of your information as described in this policy. If you have questions or concerns, please contact us at support@shooterlitics.com.

1. Information We Collect

1.1 Personal Information
We collect personal information that may identify you, including:

• Name

• Email address

• Phone number

• Shooting club, military, or policing designations such as unit, sub-unit, platoon/troop, team, and role.

Personal information is collected only when voluntarily provided by users during registration or use of the App. Users can choose not to provide certain information, but this may prevent them from accessing some App features.

1.2 Sensitive Information
In certain cases, we may collect sensitive information, including employment details related to military or policing roles. By using the App, you consent to the collection and use of such information as described in this policy.

1.3 Non-Personal Information
We may collect non-personal information automatically, including:

• Device type, operating system, and browser details.

• Connection details (e.g., Internet Service Provider).

• Training and shooting-related data, such as draw time, split time, hit factor, and lethality metrics.

2. How We Collect Information

We collect information in the following ways:

• Direct Input: Personal and shooting profile data may be entered directly by users or authorized representatives (e.g., enterprise customers may input details on behalf of their team members).

• Automated Processes: Non-personal information is collected automatically during App usage for analytics and performance tracking.

• Indirect Sources: Where it is unreasonable or impractical to collect data directly, information may be sourced from authorized individuals (e.g., team leaders).

We do not collect information from children under 16 knowingly. However, minors may use the App in accordance with the Apple App Store and Google Play Store age restrictions.

3. Purpose of Collection

We collect, use, and store personal information to:

• Operate and improve the App.

• Analyze shooting and training performance.

• Provide technical support and respond to inquiries.

• Ensure data security and comply with legal requirements.

If sensitive information is collected, it will only be used for its primary purpose unless otherwise permitted by law.

4. How We Use Information

We use personal and non-personal information to:

• Personalize User Experience: Adapt App functionality to meet user needs.

• Improve Services: Enhance features, performance, and reliability.

• Generate Performance Insights: Provide dashboards, analytics, and reporting for training purposes.

• Comply with Legal Obligations: Respond to court orders, legal claims, or government inquiries as required.

Users’ data and statistics may also be anonymized and aggregated for research or business development purposes.

5. Data Sharing and Disclosure

5.1 Disclosure to Third Parties
We do not sell, rent, or trade personal data. Information may be shared with:

• Service Providers: Trusted third-party service providers for IT infrastructure, analytics, or customer support.

• Legal Authorities: To comply with legal obligations or protect our rights.

• Anonymized Data Users: Aggregated, anonymized data may be shared with partners or clients for statistical or research purposes.

5.2 Overseas Data Transfers
Data is primarily stored in Australia on secure hyperscaler cloud infrastructure (e.g., AWS or Microsoft Azure). While some App development activities occur offshore (e.g., Europe), access to personal data is restricted and controlled to comply with the APPs.

6. Data Retention and Destruction

6.1 Data Retention
Personal information will be retained indefinitely unless:

• A written request for deletion is submitted to support@shooterlitics.com.

• The data is deemed no longer necessary for the purpose for which it was collected.

6.2 Data Deletion
Upon receiving a verified request, personal data will be permanently deleted within 30 days. Confirmation will be sent to the requester, and records of the deletion process will be documented securely.

7. Security Measures

We implement robust security measures to protect personal information from misuse, loss, unauthorized access, modification, or disclosure, including:

• Secure cloud infrastructure with encryption and firewalls.

• Multi-factor authentication for App and database access.

• Regular security audits and updates.

Only authorized Shooterlitics staff and developers have access to the database infrastructure.

8. Access, Correction, and Complaints

8.1 Access to Personal Information
Users can access and update their personal information within the App or by submitting a request to support@shooterlitics.com.

8.2 Complaints
Complaints about potential breaches of the Privacy Act 1988 or APPs should be directed to support@shooterlitics.com. Complaints will be investigated and responded to within 30 days.

8.3 Refusal of Access
We may refuse access to personal information in limited circumstances (e.g., legal restrictions). Users will be informed of the reasons for refusal.

9. Anonymity and Pseudonymity

Users may register with pseudonyms or remain anonymous where practical. However, certain App features may require identifiable information for full functionality.

10. Cookies and Analytics

Our App and website may use cookies to enhance user experience and collect usage analytics. Users may disable cookies through browser settings. Detailed cookie policies will be provided as applicable.

11. Updates to the Privacy Policy

This policy will be reviewed annually or as required by regulatory changes. Updates will be communicated to users via the App and our website.

Contact Information

For privacy-related inquiries, please contact:
Privacy Officer: David Gulliver
Email: support@shooterlitics.com